Merchandise may only be returned with the prior authorization of the kitowafragrance.com customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise. Returns must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance of good must be reported within 3 business day of receipt of merchandise. If you received a defective or damaged item, please let us know immediately by filling out this form.
Please contact customer service for more information on returning an item.
Shipping Damage FormIf you received a defective or damaged item, please let us know immediately by filling out this form.